SIRUI Warranty Information
Service and Support
If your product requires repair and was purchased in South Africa, please contact us at:
3 Roodehek Street,
Cape Town, 8001
For purchases outside of South Africa, please contact the relevant SIRUI distributor in the country of purchase for warranty repairs. For out of warranty repairs, you are more than welcome to contact us for a quote. (See the list of SIRUI distributors in the “Where to Buy” section on the SIRUI International website).
SIRUI Limited Warranty Policy
Thank you for purchasing SIRUI professional photographic products! SIRUI warrants that your purchase is free from defects in materials and workmanship, under normal use during the Limited Warranty period. The warranty period starts on the original date of purchase on your sales receipt. If service is required, please include a copy of the bill of sale and your SIRUI warranty card, with an explanation of the problem. Please store your bill of sale and warranty card in a safe location.
SIRUI Limited Warranties – 6 years for tripods, monopods, heads and accessories; 6 years for Humidity Cabinets (3 years for electronics); 2 years for bags – are limited to the repair, adjustment and/or replacement of defective parts, free of charge – at our discretion. (The cost of transportation to the service center is the responsibility of the customer. All international shipping and insurance costs, to- and from the customer, will be their own responsibility)
Call or email us with your questions or problems, before sending the product in for repair. For warranty service, all shipping and insurance charges must be prepaid by the customer. Please include a copy of the sales receipt, the SIRUI warranty card and an explanation of the problem. The product or defective part(s) may be sent through a local authorised dealer or directly to us. See the list of authorised SIRUI retailers in our Where to Buy section.
SunshineCo CC will not be responsible for expenses, inconveniences, or consequential damages to equipment, or by breach of any expressed or implied warranty.
An estimate (including shipping costs) will be provided by SunshineCo CC and repairs will begin once the estimate is approved and payment is received. A return shipping fee will be charged for refused estimates. Any uncollected items will be sold off after 6 months to recuperate costs incurred on the repairs.
Warranty is non-transferable. This warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases:
1) If the equipment has been serviced by other than an authorized SIRUI distributor or service center.
2) Damage to the equipment due to modification, overloading, mishandling, abuse, accident, sand, corrosives, water damage or not following operating instructions.
3) No valid proof of purchase is provided.
4) Damage caused by acts of nature (including, but, not limited to fires, floods or earthquakes).
Notice: This warranty is only valid when the product is purchased from a local authorised SIRUI dealer.